Shipping policy
At Gabrielle’s Vault, we want your delivery experience to be as clear and straightforward as possible. This Shipping & Delivery Policy explains where we ship, our shipping charges, estimated preparation and delivery times, tracking, customs and duties, and what to do if there is an issue with your delivery.
Many Gabrielle’s Vault pieces are produced in small runs, offered as preorders, or made to order. Because of this, preparation and delivery times can vary depending on the availability and production status of the product you purchase.
Please always review the individual product page before ordering, as certain products may have a more specific estimated preparation, dispatch, or delivery timeframe.
Where We Ship
Gabrielle’s Vault offers international shipping to supported destinations available through our online checkout.
Our primary customer markets currently include:
France
United Kingdom
United States
Canada
Australia
Shipping availability to your specific address will be confirmed during checkout after you enter your delivery information.
Standard Shipping Cost
Our standard shipping rate for an order containing one item is €5.
Customers shopping in another supported currency may see the shipping charge displayed in the applicable storefront or local currency.
For example, customers in the United Kingdom, United States, Canada, or Australia may see the shipping charge displayed in GBP, USD, CAD, or AUD rather than EUR.
The converted amount may vary depending on the applicable currency conversion rate and storefront market settings.
The final shipping cost and currency will always be displayed during checkout before you complete your purchase.
Free Shipping When You Buy 2 or More Items
Gabrielle’s Vault currently offers free standard shipping when you purchase any 2 or more eligible items in the same order.
Our standard shipping structure is:
1 item: €5 standard shipping, or the applicable localized equivalent.
2 or more eligible items: Free standard shipping.
Where applicable, free shipping will be automatically reflected during checkout before payment.
The qualifying items must be purchased together as part of the same order.
Shipping Charges in Other Currencies
Our standard one-item shipping charge is based on €5.
When shopping in another supported currency, the applicable shipping charge may be converted or localized according to the storefront market and currency settings.
This means the exact numerical amount may differ from €5 when displayed in GBP, USD, CAD, AUD, or another supported currency.
For example, the applicable one-item shipping charge for an Australian customer may be displayed in AUD rather than EUR.
The amount and currency displayed during checkout before payment will be the applicable shipping charge for your order.
In-Stock Products
Products identified as in stock generally require approximately 1–4 weeks for handling, preparation, and dispatch.
Once dispatched, international transit generally takes approximately 1–2 weeks.
This means in-stock products generally arrive within approximately 2–6 weeks from the date the order is placed.
These timeframes are estimates and are not guaranteed delivery dates.
Where an individual product page provides a more specific estimated delivery timeframe, please review that information before placing your order.
Made-to-Order & Preorder Products
Many Gabrielle’s Vault pieces are made to order or offered for preorder rather than being permanently held in large quantities.
Made-to-order and preorder products generally require approximately 3–6 weeks for production and preparation before dispatch.
Once dispatched, international transit generally takes approximately 1–2 weeks.
Made-to-order and preorder products therefore generally arrive within approximately 4–8 weeks from the date the order is placed.
Some products may have a more specific estimated delivery timeframe depending on their current production status. Where a specific timeframe is displayed on the product page, please review that information before completing your purchase.
Product-Specific Delivery Estimates
Different products may be at different stages of production, preparation, or availability.
For this reason, individual product pages may display more specific estimated delivery periods, such as 4–6 weeks or 6–8 weeks.
A product-specific delivery estimate should be considered together with the general information provided in this Shipping & Delivery Policy.
If you require an order by a particular date, please contact us before purchasing. We will be happy to help you understand the expected timeframe, but estimated delivery dates cannot be guaranteed unless expressly stated otherwise.
Orders Containing Multiple Products
If an order contains multiple products with different production or preparation timeframes, the overall fulfilment timeframe may be affected by the product requiring the longest preparation period.
For example, an order containing both an in-stock product and a made-to-order product may require additional preparation time compared with an order containing only in-stock products.
Where applicable, products within the same order may also be dispatched separately.
Where Our Products Are Produced
Gabrielle’s Vault pieces are creatively developed with a London influence and produced with our manufacturing partners in China.
Our products may be produced specifically for an order or as part of a small production run depending on the individual product.
The production location should not be confused with our registered business address in Ireland.
Where Orders Are Fulfilled & Shipped From
Applicable Gabrielle’s Vault orders are prepared and fulfilled through our operations in Shanghai, China.
Once applicable production and preparation have been completed, products may be inspected, prepared, packed, and dispatched internationally from Shanghai.
Our registered business address is located in Dublin, Ireland, but this is not our primary order fulfilment or dispatch location.
Customers should therefore not assume that an order will be shipped from Ireland or the United Kingdom.
Order Processing
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
For made-to-order and preorder products, production or preparation may begin after your order has been placed.
For in-stock products, your order will move through our standard preparation and fulfilment process before dispatch.
If an order contains multiple products with different production or preparation timeframes, the overall fulfilment timeframe may be affected by the product requiring the longest preparation period.
Order Tracking
Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to register your parcel and begin displaying updates.
Tracking information may temporarily stop updating while a parcel is travelling between facilities, countries, carriers, or customs authorities.
A temporary lack of tracking updates does not necessarily mean that your parcel has stopped moving.
Delivery to France
Orders shipped to France are subject to the general preparation and delivery estimates outlined in this policy.
For an order containing one item, standard shipping is €5.
Orders containing 2 or more eligible items qualify for free standard shipping.
Applicable customs, tax, and import treatment will depend on the circumstances of the shipment and applicable laws.
Delivery to the United Kingdom
Orders shipped to the United Kingdom are subject to the general preparation and delivery estimates outlined in this policy.
For an order containing one item, the standard shipping charge may be displayed in GBP based on the applicable converted or localized equivalent of our €5 standard shipping rate.
Orders containing 2 or more eligible items qualify for free standard shipping.
Customs duties, import VAT, carrier fees, or other charges may apply depending on the circumstances of the shipment and applicable regulations.
Delivery to the United States
Orders shipped to the United States are subject to the general preparation and delivery estimates outlined in this policy.
For an order containing one item, the standard shipping charge may be displayed in USD based on the applicable converted or localized equivalent of our €5 standard shipping rate.
Orders containing 2 or more eligible items qualify for free standard shipping.
Customs or import requirements may apply depending on the value, type, and circumstances of the shipment.
Delivery to Canada
Orders shipped to Canada are subject to the general preparation and delivery estimates outlined in this policy.
For an order containing one item, the standard shipping charge may be displayed in CAD based on the applicable converted or localized equivalent of our €5 standard shipping rate.
Orders containing 2 or more eligible items qualify for free standard shipping.
Canadian customs duties, taxes, carrier fees, brokerage fees, or other import charges may apply depending on the circumstances of the shipment.
Delivery to Australia
Orders shipped to Australia are subject to the general preparation and delivery estimates outlined in this policy.
For an order containing one item, the standard shipping charge may be displayed in AUD based on the applicable converted or localized equivalent of our €5 standard shipping rate.
Orders containing 2 or more eligible items qualify for free standard shipping.
The final shipping charge will be displayed during checkout before payment.
Taxes, customs requirements, or other import-related charges may apply depending on the circumstances of the shipment.
Customs, Duties & Import Charges
Unless expressly stated otherwise during checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) basis.
This means that the price paid to Gabrielle’s Vault may not include every customs duty, import tax, VAT/GST, brokerage fee, carrier handling fee, or other charge that may be imposed when the parcel enters the destination country.
Where these charges apply and have not already been collected during checkout, they are generally the responsibility of the customer.
Customs rules, thresholds, tax treatment, and import charges vary by destination and may change over time.
Any customs or import charge is separate from our standard shipping charge unless checkout expressly states otherwise.
Customs Processing & Delays
International parcels may be subject to customs processing when entering the destination country.
Customs authorities operate independently from Gabrielle’s Vault, and we cannot control how quickly a parcel is inspected or released.
Customs processing may therefore occasionally extend the estimated delivery timeframe.
Customers are responsible for providing any information reasonably required by customs authorities or carriers to complete delivery where applicable.
Delivery Delays
While we aim to provide realistic preparation and delivery estimates, occasional delays may occur.
Possible causes include production delays, carrier disruptions, customs inspections, customs clearance, severe weather, public holidays, peak shopping periods, transportation disruptions, local delivery issues, incorrect customer information, and circumstances outside our reasonable control.
If your order has passed its estimated delivery timeframe, please contact our customer care team so we can assist you.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your name, street address, apartment or unit number where applicable, city, state, province, county or region where applicable, postal or ZIP code, country, telephone number, and any other information requested during checkout.
If you discover an error after placing your order, please contact us as soon as possible.
We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made after fulfilment has progressed or the parcel has been transferred to the carrier.
Changing Your Address After Ordering
If you need to change your shipping address, contact gabriellesvault.contact@gmail.com as soon as possible.
Please include your order number, the email address used when ordering, your original delivery information, and the corrected delivery address.
Once a parcel has been dispatched, we may be unable to change its destination.
Returned-to-Sender Parcels
A parcel may be returned to sender for reasons including an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, unpaid applicable import charges, or another delivery-related issue.
If your parcel is returned to sender, please contact our customer care team.
Any applicable reshipment or refund will be reviewed based on the circumstances of the order and our applicable policies.
Additional shipping charges may apply if an order needs to be shipped again because of incorrect customer-provided information, failure to collect the parcel, or another customer-related delivery issue.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you cannot locate it, please first check around your property, any designated safe delivery location, with household members or neighbours, with building reception or management, and any delivery photograph or instructions supplied by the carrier.
If you still cannot locate the parcel, please contact the carrier where appropriate and contact our customer care team for further assistance.
Please provide your order number and tracking information when contacting us.
Damaged Parcels
If your parcel or product arrives damaged, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs where reasonably necessary to help us understand what happened.
We will review the situation and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer rights.
Incorrect Items
If you receive an item that is different from the product you ordered, please contact us as soon as possible at gabriellesvault.contact@gmail.com.
Please include your order number and information or photographs reasonably necessary to identify the incorrect product.
We will review the issue and provide appropriate instructions.
Returns & Shipping Charges
Eligible products may be returned according to our Return & Refund Policy.
For ordinary change-of-mind, sizing, fit, or preference returns, customers are generally responsible for return shipping costs unless applicable consumer law requires otherwise.
The original standard shipping charge is generally non-refundable for ordinary change-of-mind returns, except where applicable consumer law requires otherwise.
If your original order qualified for free shipping, there is no original outbound shipping charge to refund.
Where an item is faulty, damaged, incorrect, materially misdescribed, or otherwise protected by applicable mandatory consumer law, shipping costs will be handled according to those rights.
Free Shipping & Returns
If an order originally qualified for free standard shipping because it contained 2 or more eligible items, returning part of the order does not automatically mean that a new outbound shipping charge will be applied retroactively unless such a condition was clearly disclosed before purchase.
Any applicable refund will be handled according to our Return & Refund Policy and applicable consumer law.
Shipping Promotions
Gabrielle’s Vault may occasionally offer temporary shipping promotions in addition to our standard shipping options.
Promotional terms may include a promotional code, qualifying product requirement, specific destination, promotional period, or other eligibility requirements.
Where promotional shipping terms differ from our standard shipping policy, the applicable promotional conditions will be clearly displayed on the website or during checkout.
The shipping amount displayed at checkout before payment will reflect the applicable shipping option available for your order at that time.
Our Shipping Information & Checkout
We make reasonable efforts to keep the shipping information displayed throughout Gabrielle’s Vault consistent with the shipping rates and conditions available during checkout.
Because currency conversions and market settings can change, the exact amount shown in a non-EUR currency may vary.
Customers will always have the opportunity to review the applicable shipping charge before completing payment.
If you notice a significant difference between the information displayed on this page and the shipping option presented during checkout, please contact us before completing your purchase so we can investigate.
Contact Us About Shipping
If you have questions about shipping, delivery, tracking, customs, or an existing order, our customer care team is here to help.
Please contact us at:
gabriellesvault.contact@gmail.com
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.
Business Information
Store Name: Gabrielle’s Vault
Company Name: L4A Apparels and Ecommerce Limited
Company Number: 752436
VAT Number: VAT04226819FH
Registered Address: Posie Row, Claddagh, D17 F838, Dublin, Ireland
Customer Service Email: gabriellesvault.contact@gmail.com