Return and Refund Policy
Last Updated: September 2026
We want you to love your Gabrielle’s Vault piece as much as we loved bringing it to life.
We understand that sometimes an item may not be quite right. Whether the fit isn’t what you expected or you’ve simply changed your mind, we want our return process to be clear, fair, and easy to understand.
This Return & Refund Policy applies to eligible orders delivered to customers in the United Kingdom, United States, France, Canada, and Australia.
14-Day Return Window
We accept eligible returns requested within 14 days of the date your order is delivered.
The 14-day period begins when your order is delivered to you, not when the order is placed or dispatched.
To start a return, please contact us within this 14-day period at:
gabriellesvault.contact@gmail.com
Please include:
- Your full name
- Order number
- Email address used for your order
- The item you would like to return
- Reason for the return
Please do not send an item back before contacting us. Our customer care team will provide the return instructions and applicable return address.
Return Eligibility
For a return to be accepted, the item must be:
- Unworn and unused
- In its original condition
- Free from marks, stains, odours, makeup, perfume, or other signs of wear
- Returned with all original tags attached
- Returned with its original packaging where applicable
You are welcome to carefully try on clothing to check the fit, but please take care to keep the item in its original condition.
We reserve the right to refuse a return where an item has been worn, used, damaged after delivery, altered, washed, or otherwise returned in a condition that prevents it from being resold.
Your statutory consumer rights are not affected.
Change-of-Mind Returns
Changed your mind? That’s okay.
Eligible products may be returned within our 14-day return window, even when there is nothing wrong with the product, provided the item meets the return conditions described above.
You do not need to claim that an item is damaged or defective simply because you have changed your mind.
Made-to-Order & Preorder Items
Many Gabrielle’s Vault pieces are produced in small runs or made after an order is placed.
Unless a product page clearly states otherwise before purchase, eligible made-to-order and preorder items may be returned under the same 14-day return policy once they have been delivered.
They must be unworn, unused, have their original tags attached, and meet all other return conditions described in this policy.
This does not apply to products that have been individually personalised or customised specifically to a customer’s specifications where applicable law permits such products to be excluded from change-of-mind returns.
Any applicable return restriction will be clearly disclosed on the relevant product page before purchase.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, colour, or product, you may return your eligible original item for a refund and place a new order for your preferred item.
This helps us keep the process clear and efficient, particularly because many Gabrielle’s Vault pieces are produced in small quantities or made to order.
Warehouse Sale, Clearance & Final Sale Items
Products specifically marked “Final Sale” are not eligible for change-of-mind returns where this restriction is permitted by applicable consumer law.
A reduced price or sale price alone does not automatically make an item final sale. If a product is excluded from our standard change-of-mind return policy, this will be clearly stated on the product page before you purchase it.
Final-sale restrictions do not remove any rights you may have if an item arrives faulty, damaged, materially different from its description, or if applicable consumer law otherwise gives you a right to a remedy.
How to Start a Return
Starting a return is simple.
Step 1: Email gabriellesvault.contact@gmail.com within 14 days of delivery.
Step 2: Include your order number, the item you wish to return, and the reason for your return.
Step 3: Wait for our customer care team to provide your return instructions and the applicable return address.
Step 4: Securely package your item and send it using the instructions provided.
Please retain your postage receipt and tracking information until your return and refund have been completed.
Returns sent without first contacting us may experience delays in identification and processing.
Return Destination
The return destination may differ from our registered business address depending on the product and fulfilment location.
Please do not automatically send returns to our Dublin registered business address or to the original shipping address shown on your parcel.
Once your return request has been reviewed, our customer care team will provide the correct return destination and instructions.
This ensures your parcel reaches the appropriate returns facility and can be processed correctly.
Return Shipping Costs
For ordinary change-of-mind, fit, size, or preference returns, the customer is responsible for the cost of return shipping unless applicable consumer law requires otherwise.
Return shipping costs are not deducted as a separate restocking fee.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed.
If an item is confirmed to have arrived damaged, defective, incorrect, or materially different from what you ordered, please contact us before returning it. Where required, we will provide an appropriate remedy and cover reasonable return shipping costs in accordance with applicable consumer law.
No Restocking Fee
We do not charge a restocking fee for eligible returns.
You are only responsible for applicable return shipping costs for ordinary change-of-mind returns as explained above.
Original Shipping Charges
For ordinary change-of-mind returns, original shipping charges are generally not refundable, except where required by applicable consumer law.
If your order qualified for free outbound shipping, there is no original shipping charge to refund.
Where an order is faulty, incorrect, damaged, or otherwise subject to mandatory consumer protections, any applicable shipping refund will be handled in accordance with the laws that apply to your purchase.
Damaged, Faulty or Incorrect Items
Every Gabrielle’s Vault piece is inspected before dispatch, but if something isn’t right when your order arrives, please tell us.
Contact gabriellesvault.contact@gmail.com as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the item and issue where reasonably necessary
Photos or videos may be requested for damaged, faulty, or incorrect items so we can understand and resolve the problem efficiently.
We do not require customers making an ordinary change-of-mind return to prove that a product is defective.
If we confirm that you received a damaged, defective, or incorrect product, we will provide an appropriate solution in accordance with your applicable consumer rights.
Refunds
Once your returned item reaches the designated return facility, it will be inspected to confirm that it meets the return requirements.
We will notify you once your return has been reviewed.
If approved, your refund will be issued to the original payment method used for your purchase.
Please allow up to 10 business days after approval for us to process your refund. Your bank, card issuer, or payment provider may require additional time to display the funds in your account.
We cannot control processing times imposed by individual financial institutions.
Partial or Refused Refunds
A return may be refused or, where permitted by applicable law, its refund value may be reduced if the returned product shows signs of use, damage, washing, alteration, missing tags, or handling beyond what is reasonably necessary to inspect the item.
If there is an issue with your returned item, we will contact you before completing the return.
Cancellations
If you need to cancel an order, please contact us as soon as possible at gabriellesvault.contact@gmail.com.
We will do our best to accommodate cancellation requests before production, preparation, or fulfilment has progressed too far.
Because many Gabrielle’s Vault pieces are made to order, we cannot guarantee that an order can be cancelled once production or fulfilment has begun.
Any cancellation rights provided by applicable consumer law remain unaffected.
Orders Returned to Sender
If an order is returned to us because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect the parcel, or another customer-related delivery issue, please contact us.
Any refund or reshipment will be reviewed based on the circumstances of the order. Additional shipping charges may apply if the parcel needs to be sent again.
Your Consumer Rights
Gabrielle’s Vault serves customers in the United Kingdom, United States, France, Canada, and Australia.
Consumer rights and mandatory protections vary between these countries and, where applicable, between individual states, provinces, territories, or regions.
Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.
Where mandatory consumer protection law provides you with rights that are more favourable than this policy, those legal rights will apply.
Need Help With a Return?
Our customer care team is here to help make things as straightforward as possible.
Gabrielle’s Vault
Operated by L4A Apparels and eccomerce
Company Number: 752436
VAT Number: VAT04226819FH
Registered Address: Posie Row, Claddagh, D17 F838, Dublin, Ireland
Customer Service Email: gabriellesvault.contact@gmail.com
When contacting us, please include your order number whenever possible so we can assist you more quickly.
Thank you for shopping with Gabrielle’s Vault. We truly appreciate you choosing our pieces and being part of the Vault.