Shipping Policy
Shipping & Delivery Policy
Last Updated: September 2026
At Gabrielle’s Vault, we know that waiting for a new favourite piece is part excitement and part “when is it getting here?” We want to make that process as clear and transparent as possible.
This Shipping & Delivery Policy explains how we prepare, ship, and deliver orders to our customers in the United Kingdom, United States, France, Canada, and Australia.
Where We Ship
Gabrielle’s Vault currently serves customers in:
- United Kingdom
- United States
- France
- Canada
- Australia
Orders are shipped from our dedicated warehouse in Shanghai, China, following preparation and quality inspection.
Please make sure your country and delivery address are entered correctly when placing your order.
Made-to-Order & Preorder Pieces
Many Gabrielle’s Vault pieces are produced using a made-to-order or preorder model. This allows us to create our collections in smaller quantities while reducing unnecessary overproduction.
For made-to-order and preorder products, please allow approximately:
Production and preparation: 3–5 weeks
Transit after dispatch: 1–2 weeks
Estimated total delivery: approximately 4–8 weeks from the order date
Individual products may have a more specific estimated dispatch or delivery timeframe displayed on their product page. Where provided, please refer to the timeframe shown for the particular item you are purchasing.
If your order contains multiple products with different preparation times, your order may be shipped together once all items are ready unless otherwise stated.
In-Stock Pieces
For products that are currently in stock, please allow approximately:
Handling and preparation: 1–4 weeks at the latest
Transit after dispatch: 1–2 weeks
Estimated total delivery: approximately 2–6 weeks from the order date
We always aim to prepare orders as efficiently as possible, so your order may arrive sooner.
Shipping Costs
We keep our shipping rates straightforward and affordable.
Our current standard shipping rates are:
Tops: €3
Jackets: €5–€8 depending on the weight of the order
Your applicable shipping charge will always be calculated and clearly displayed during checkout before you complete your purchase.
Where your local storefront displays prices in another supported currency, the amount shown at checkout may be presented in that local currency.
Buy 2+ Offer
Our storefront currently offers free shipping and 10% off when you purchase 2 or more eligible items.
Where this promotion is available, the applicable discount and free-shipping offer will be reflected during your shopping or checkout experience.
Promotional offers may be subject to eligibility requirements and may not apply to certain clearance, warehouse sale, or otherwise excluded products. Any applicable conditions will be displayed with the promotion.
Delivery Estimates by Destination
We currently deliver to the United Kingdom, United States, France, Canada, and Australia.
Transit generally takes approximately 1–2 weeks after dispatch. Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, public holidays, and circumstances outside our reasonable control.
Please remember that the transit period begins after your order has been prepared and dispatched. Made-to-order and preorder products require production time before shipping.
We recommend checking the product page before ordering, particularly for preorder and made-to-order pieces.
Order Confirmation & Tracking
Once your order has been placed successfully, you will receive an order confirmation at the email address provided during checkout.
When your order is dispatched, we’ll send you a shipping confirmation containing your tracking information whenever tracking is available.
You can use this information to follow your parcel as it makes its way to you.
Please allow a short period for tracking information to become active after receiving your dispatch confirmation.
Customs, Import Duties & Taxes
Orders are shipped internationally from our warehouse in Shanghai, China.
Orders are sent on a Delivered Duty Unpaid (DDU) basis unless expressly stated otherwise during checkout. This means your order may be subject to customs duties, import taxes, VAT/GST, handling fees, or other charges imposed by the destination country.
Where such charges apply, they are the responsibility of the customer and are not included in our standard shipping charge unless expressly shown as included at checkout.
Customs rules and thresholds vary between the United Kingdom, United States, France, Canada, and Australia, and they may change from time to time.
We recommend checking the applicable import requirements in your country before placing an international order if you are unsure whether additional charges may apply.
Gabrielle’s Vault does not control charges imposed by customs authorities and cannot guarantee whether a particular shipment will incur additional fees.
Please Check Your Shipping Address
Before completing your order, please carefully check that your:
- Full name is correct
- Street address is complete
- Apartment or unit number is included where applicable
- City and postal/ZIP code are correct
- Country is correct
- Contact information is accurate
If you notice an error after placing your order, please contact us as soon as possible at gabriellesvault.contact@gmail.com.
We will do our best to help before the order is dispatched. However, once an order has entered fulfilment or has been handed to the carrier, we may no longer be able to change the delivery address.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Delivery Delays
We work hard to get every Gabrielle’s Vault piece to its new home within the estimated timeframe.
Occasionally, deliveries can take longer due to circumstances outside our control, including customs inspections, carrier delays, severe weather, peak shopping periods, public holidays, or disruptions to local postal networks.
Delivery dates are therefore estimates rather than guaranteed arrival dates unless expressly stated otherwise.
If your tracking has not updated for an unusual amount of time or your order has passed its estimated delivery window, please contact our customer care team. We’ll be happy to help you check what’s happening.
Lost, Missing or Damaged Deliveries
If your parcel appears to be lost in transit, arrives damaged, or you receive an incorrect item, please contact us as soon as possible at gabriellesvault.contact@gmail.com with your order number and relevant details.
For damaged or incorrect products, photographs may help our team investigate the issue quickly.
If tracking shows that a parcel has been delivered but you cannot locate it, please first check around your property, with household members or neighbours, and with the carrier. You can then contact us if you still need assistance.
We will review delivery issues fairly and in accordance with your applicable consumer rights.
Returns
Eligible products may be returned within 14 days of delivery, subject to the conditions of our Return & Refund Policy.
Return eligibility, return shipping costs, excluded products, damaged or incorrect items, and refund processing are explained separately in our Return & Refund Policy.
Please review that policy before returning an item.
Questions About Your Delivery?
Need help finding your order or have a question about shipping? We’re happy to help.
Gabrielle’s Vault
Operated by L4A Apparels and eccomerce
Company Number: 752436
VAT Number: VAT04226819FH
Registered Address: Posie Row, Claddagh, D17 F838, Dublin, Ireland
Customer Service Email: gabriellesvault.contact@gmail.com
When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you more efficiently.
Thank you for shopping with Gabrielle’s Vault. We can’t wait for your piece to reach you.