Frequently Asked Question
Welcome to the Gabrielle’s Vault FAQs. We’ve gathered answers to some of the questions we receive most often, from sizing and preorders to shipping, returns, payments, and everything in between.
If you can’t find what you’re looking for here, our customer care team is always happy to help at gabriellesvault.contact@gmail.com.
Where does Gabrielle’s Vault ship?
We currently serve customers in the United Kingdom, United States, France, Canada, and Australia.
Shipping availability and applicable charges are shown during checkout. For complete information about preparation times, international shipping, tracking, customs, and delivery, please review our Shipping & Delivery Policy.
Where is Gabrielle’s Vault based?
Gabrielle’s Vault is operated by L4A Apparels and eccomerce, with our registered business address at Posie Row, Claddagh, D17 F838, Dublin, Ireland.
The creative identity of Gabrielle’s Vault has roots in Amsterdam and London, while our products are produced with manufacturing partners in China and applicable orders are prepared and fulfilled through our operations in Shanghai, China.
We keep these locations clear because our registered business address, creative direction, manufacturing location, and fulfilment location serve different purposes.
Are your clothes actually vintage?
Unless a product is specifically identified as an original vintage item, Gabrielle’s Vault products are newly produced pieces inspired by vintage and archive fashion.
Our inspiration comes heavily from late 1990s, 2000s, and early 2010s fashion, including memorable silhouettes, details, fabrics, and styling from those eras.
We recreate and reinterpret that nostalgic feeling for today’s wardrobe.
What does “Designed in London” mean?
When we describe Gabrielle’s Vault as designed in London, we are referring to the brand’s creative and design direction.
It does not mean that every product is physically manufactured or dispatched from the United Kingdom.
Our products are produced with manufacturing partners in China, and applicable orders are fulfilled through our operations in Shanghai, China. Our registered business address is in Dublin, Ireland.
Are your products made to order?
Many of them are.
Gabrielle’s Vault uses a combination of made-to-order, preorder, small-production, and in-stock availability, depending on the individual product.
If a product is made to order or available for preorder, we aim to clearly identify this on the product page before you purchase it.
Always check the individual product page for the most relevant availability and preparation information.
What does preorder mean?
A preorder allows you to purchase a product before it is ready for immediate dispatch.
For Gabrielle’s Vault, this may mean that production or preparation begins after orders are received.
Because of this, preorder pieces generally require more time before dispatch than products that are already in stock.
The applicable product page will indicate when a product is being sold as a preorder.
How long do made-to-order and preorder items take?
Made-to-order and preorder products generally require approximately 3–5 weeks for production and preparation, followed by approximately 1–2 weeks for transit after dispatch.
The estimated total delivery period is generally approximately 4–8 weeks from the order date.
Some individual products may have a more specific estimated production, dispatch, or delivery timeframe. Where a specific timeframe is provided on a product page, please use that information when deciding whether to order.
What about products that are already in stock?
For in-stock products, please generally allow approximately 1–4 weeks for handling and preparation, followed by approximately 1–2 weeks of transit after dispatch.
This means an estimated total delivery period of approximately 2–6 weeks from the order date.
Orders may arrive sooner depending on the product and destination.
Why does my order take longer than standard fast-fashion delivery?
Many Gabrielle’s Vault pieces are offered in smaller production runs or through a made-to-order model rather than being permanently stocked in large quantities.
Made-to-order pieces require production and preparation before they can be dispatched.
We want to be transparent about this before you purchase, which is why we provide estimated preparation and delivery information on our website.
How much is shipping?
Our current standard shipping rates are:
Tops: €3
Jackets: €5–€8 depending on weight
Your applicable shipping cost will always be displayed during checkout before you complete your purchase.
Where your storefront displays another supported currency, the checkout amount may be presented in that currency.
Do you offer free shipping?
We currently advertise free shipping and 10% off when purchasing 2 or more eligible items.
Where the promotion is available and your order qualifies, the applicable offer should be reflected during your shopping or checkout experience.
Promotional conditions and exclusions may apply, so please check the offer displayed on the website when placing your order.
Where will my order be shipped from?
Applicable orders are prepared and dispatched through our fulfilment operations in Shanghai, China.
Our registered business address in Dublin, Ireland is our company address and should not be confused with our fulfilment location or automatically used as a return address.
Will I receive tracking information?
Yes, tracking information will be provided when tracking is available for your shipment.
Once your order has been dispatched, you should receive a shipping confirmation containing the applicable tracking details.
Please allow a short period after receiving your dispatch confirmation for tracking information to become active.
Why hasn’t my tracking updated yet?
Tracking systems do not always update immediately after a parcel is dispatched.
There may also be periods where a parcel is moving between facilities or countries without receiving a new tracking scan.
If your tracking has not updated for an unusual amount of time or your order has passed its estimated delivery timeframe, please contact us at gabriellesvault.contact@gmail.com with your order number.
Will I have to pay customs or import duties?
Possibly.
Unless expressly stated otherwise during checkout, international orders are shipped on a Delivered Duty Unpaid (DDU) basis.
Depending on your destination, your order may be subject to customs duties, import taxes, VAT/GST, brokerage charges, or handling fees imposed by customs authorities, governments, or carriers.
Where these charges apply and are not expressly shown as included during checkout, they are the customer’s responsibility.
Import requirements differ between the United Kingdom, United States, France, Canada, and Australia, so we recommend checking your country’s applicable requirements if you are unsure.
What happens if my order is delayed?
Occasionally, orders may take longer than expected because of production schedules, quality-control requirements, carrier delays, customs processing, severe weather, public holidays, peak shopping periods, or circumstances outside our reasonable control.
If your order has passed its estimated delivery timeframe, contact us at gabriellesvault.contact@gmail.com and include your order number.
We’ll be happy to help check what’s happening.
What happens if my parcel says delivered but I can’t find it?
First, please check around your property, safe delivery locations, household members, neighbours, building reception, and any delivery information provided by the carrier.
If you still cannot locate the parcel, contact the carrier where appropriate and then reach out to us if you need additional assistance.
Please include your order number and tracking information when contacting our team.
What if I entered the wrong shipping address?
Please contact us at gabriellesvault.contact@gmail.com as soon as possible.
Include your order number and the correct delivery information.
We will do our best to update the address before fulfilment or dispatch, but we cannot guarantee that changes can be made once an order has progressed too far or has already been handed to the carrier.
Please carefully check your shipping information before completing checkout.
Can I cancel my order?
If you would like to cancel an order, contact us as soon as possible at gabriellesvault.contact@gmail.com.
Because many Gabrielle’s Vault pieces are made to order or prepared after an order is placed, we cannot guarantee cancellation once production or fulfilment has begun.
Any mandatory cancellation rights available to you under applicable consumer law remain unaffected.
Can I return my order?
Yes. Eligible products can be returned when you contact us within 14 days of delivery.
Items generally need to be unworn, unused, in their original condition, and have their original tags attached.
Please contact gabriellesvault.contact@gmail.com before returning anything so our team can provide the correct return instructions and return destination.
Complete eligibility requirements are available in our Return & Refund Policy.
When does the 14-day return period start?
The return period begins on the date your order is delivered to you.
It does not begin when you place the order or when the order is dispatched.
Please contact us within this period if you wish to return an eligible item.
Can I return a preorder or made-to-order item?
Unless a product page clearly states otherwise before purchase, eligible made-to-order and preorder products can be returned under our standard 14-day return policy after delivery.
The product must meet the applicable return conditions.
Personalised or individually customised products may be subject to different conditions where permitted by applicable law.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you would like another size, colour, or product, you can return an eligible item for a refund and place a new order for your preferred item.
This helps us manage availability more accurately, particularly for products made in small quantities or offered through preorder.
Who pays for return shipping?
For ordinary change-of-mind, sizing, fit, or preference returns, the customer is generally responsible for the cost of return shipping unless applicable consumer law requires otherwise.
If you receive a product that is confirmed to be damaged, defective, incorrect, or materially different from what you ordered, please contact us before sending anything back.
Where required, we will provide an appropriate remedy and cover reasonable return shipping costs according to applicable consumer law.
Where do I send my return?
Please do not automatically return products to our registered Dublin address or to the shipping address printed on your parcel.
Contact us first at gabriellesvault.contact@gmail.com.
Our customer care team will provide the correct return instructions and applicable return destination for your order.
This helps make sure your return reaches the correct facility and can be properly identified and processed.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
For an ordinary change-of-mind return, you may still be responsible for return shipping costs as explained in our Return & Refund Policy.
How will I receive my refund?
Once your return has arrived at the designated return facility and has been reviewed, we will notify you of the outcome.
Approved refunds are issued to the original payment method used for your purchase.
Please allow up to 10 business days after approval for us to process the refund.
Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
What if my item arrives damaged, faulty, or incorrect?
Please contact us as soon as possible at gabriellesvault.contact@gmail.com.
Include your order number, a description of the issue, and clear photographs where reasonably necessary to show the problem.
If an item is confirmed to be damaged, faulty, incorrect, or materially different from what you ordered, we will provide an appropriate remedy in accordance with your applicable consumer rights.
Are Warehouse Sale items returnable?
Products specifically and clearly identified as Final Sale may be excluded from change-of-mind returns where permitted by applicable law.
A product being discounted does not automatically mean that it is Final Sale.
Where a product is excluded from ordinary change-of-mind returns, we aim to clearly disclose this before purchase.
Final Sale conditions do not remove mandatory consumer rights relating to faulty, damaged, incorrect, or materially misdescribed products.
What payment methods do you accept?
Depending on your location, device, currency, and checkout eligibility, available payment methods may include:
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, UnionPay, Bancontact, and BLIK.
Not every payment method is available in every country.
The payment methods currently available for your transaction will be displayed during checkout.
Is it safe to pay on Gabrielle’s Vault?
Payments are processed using secure ecommerce payment technologies and authorised payment providers.
Our customer care team will never ask you to email your complete card number, card security code, banking password, or other sensitive authentication credentials.
Always complete your purchase through the official Gabrielle’s Vault checkout.
When will I be charged for a preorder?
Payment for preorder and made-to-order products is generally collected when you complete your purchase at checkout, unless clearly stated otherwise.
Because the product may still need to be produced or prepared, payment can therefore be collected before the item is dispatched.
The applicable production and delivery information should be reviewed before placing your order.
What currency will I be charged in?
The currency displayed can depend on your selected storefront, market, and location.
Your final payable amount and currency will be displayed during checkout before you confirm the purchase.
If your payment account uses another currency, your bank or payment provider may apply its own conversion rate or foreign transaction fees.
How do I know which size to order?
Please review the sizing information provided on the individual product page before purchasing.
Fit can vary between different styles and silhouettes, particularly because our collections are inspired by fashion from different eras.
If you are between sizes or unsure about a particular product, contact us at gabriellesvault.contact@gmail.com before ordering and we’ll be happy to help.
Will the colour look exactly like it does on my screen?
We aim to represent our products as accurately as possible.
However, colours may appear slightly different depending on photography, lighting, screen brightness, display settings, and the device you are using.
Small visual differences between the image displayed on your device and the physical product can therefore occur.
How can I contact Gabrielle’s Vault?
The easiest way to reach us is by email or through the contact form on our Contact Us page.
Customer Service Email: gabriellesvault.contact@gmail.com
If your question relates to an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.
What are Gabrielle’s Vault’s business details?
Gabrielle’s Vault is operated by:
Store Name: Gabrielle’s Vault
Company Name: L4A Apparels and eccomerce
Company Number: 752436
VAT Number: VAT04226819FH
Registered Address: Posie Row, Claddagh, D17 F838, Dublin, Ireland
Customer Service Email: gabriellesvault.contact@gmail.com
Our primary customer markets are the United Kingdom, United States, France, Canada, and Australia.
Still Have a Question?
We’re here to help.
If you didn’t find the answer you were looking for, send us a message through the contact form on our Contact Us page or email us directly at gabriellesvault.contact@gmail.com.
Whether it’s about sizing, a preorder, shipping, returns, payment, or an existing order, we’ll be happy to point you in the right direction.
Welcome to Gabrielle’s Vault. We hope you find a piece you’ll love making your own.