Cropped 2000s Jacket with Fur Collar

This is misleading and simply not accurate.

We did not remove your reviews. Review platforms have their own moderation systems, and reviews containing foul or abusive language are often automatically flagged or removed. We openly allow negative reviews and already have visible 1-star reviews, as customer feedback helps us improve.

To clarify the timeline, your order was placed on **24th September** and was successfully delivered on **3rd December**. Our website clearly states that this item was a **preorder**, with an estimated production and shipping timeframe of **4–6 weeks**. Due to unforeseen production delays, updates were also communicated across our social media channels.

Our return policy is also clearly displayed and must be agreed to before checkout. It states that returns are accepted, however return shipping and any customs-related charges on returns are the customer’s responsibility, as we already covered customs costs on the original delivery.

Your item was delivered successfully, and from our records, the sizing issue described does not reflect the actual outcome of the case.

We understand frustration, but making false claims about our business and suggesting misconduct is unfair to a small independent brand working hard to serve its customers.